IT Support for Your Dallas Based Company
We can handle all of your IT business challenges. Prototype:IT has been offering companies in and around Dallas as well as companies throughout the country services of technology support. Our highly experienced IT project managers and consultants can offer you assistance in many ways:
- We can and will be an extension of your IT team.
- We can and will ensure the smooth running of your infrastructure.
- We can and will provide security for your information.
- We can and will provide you with a custom package of solutions designed to meet all your needs.
We can and will do all this by supplying you with the necessary tools and resources. Our team will be dedicated to the building your business’s success.
Prototypeit:IT Support Services
Our IT support services include providing networks and servers. We will also support your business with troubleshooting applications.
When you are a customer, you will be able to access the IT support center in several ways:
- By Submitting an IT Support Ticket – You would access the IT support center instantly through our login “submit a ticket” button at our site online to use our e-Jacket Ticket System.
- By Phone — You could speak to one of our Customer Service Agents by calling us or by clicking the “call us” button at our site online. Tracking the status of your support through the ticket number you receive from our customer service representative keeps you up-to-date.
- You Could Email Us – By clicking on the “contact us” button at our site online and submitting the form provided by indicating the support “subject” and answering the question, “What can we help you with?
Prototype:IT’s Managed Services
Our engineers can provide your business a set of skills that are vast and unique support solutions that would be a significant asset to your organization. Our engineers are extremely competent in Cisco, Aruba, Microsoft, Ruckus and Citrix applications.
Highlights of Our IT Support – website
Our IT support offers:
- A help desk with three engineer tiers.
- Engineers that are qualified by possessing multiple certifications across vast verticals.
- Support solutions that are customized to your organization’s needs.
Since we are a full service managerial service provider, we can support your business in many ways. If your business has an IT team, we can provide them assistance with a help desk, project services, monitoring security and network management.
Our Tier 1 Help Desk is managed by our highly skilled engineers who are especially suited to effectively troubleshoot and resolve issues quickly. As a customer, you would be supported by our Tier 1 engineers by phone, email and remote assistance. Tiers 2 and 3 are also available for high level issues.